Refund Policy | Veida AI

Last updated: August 2026

This Refund Policy explains how Veida AI handles refund requests for purchases, credits, and subscriptions. It is part of our Terms of Service and is shown at checkout. For how credits are granted and charged in the first place, see the about page.

7-day window for first-time subscribers

If this is your first paid subscription to Veida AI, you can request a full refund within 7 days of the charge, provided you have used less than 10% of the credits granted for that billing period. We refund it, cancel the plan, and remove the remaining credits.

Cancelling instead of refunding

You can cancel a subscription at any time at Settings → Billing → Cancel subscription. Cancellation stops all future charges immediately and does not require contacting support. Cancelling does not by itself refund a charge already made — for that, use the window above or the cases below.

When a refund may be considered

Outside the 7-day window, we consider refunds or credit adjustments for:

• A duplicate charge or a clear payment error
• A charge you did not authorize
• A major technical problem on our side that prevented you from using purchased credits or a plan

When a refund is unlikely

Refunds are generally not available for subjective dissatisfaction with a generated result, mistakes in prompt or model settings, credits that have already been consumed, or a change of mind after use. Credits spent on generations blocked for violating our acceptable use rules are not refunded.

How to request

Contact support@veida.ai from the email address used at purchase, with your order details and a description of the problem. We reply within 3 business days.

Processing

If a refund is approved, it is returned to the original payment method through the provider that processed the purchase — Stripe or Waffo Pancake, as shown on your receipt. Depending on your bank or card issuer, it may take 5–10 business days to appear on your statement.